Policies

Bookings and waitlists

Bookings are for dated sessions. Capacity, membership eligibility and class credits are checked when you book. A confirmed booking holds a place; a waitlist entry does not.

When a place opens, an eligible waitlisted member can be promoted and a class credit used.

Class credits and billing

Class allowances follow service months. Annual billing does not release a year of credits at once. Credits returned on cancellation keep their original allowance and expiry.

Ending renewal stops the next payment and does not issue a refund. Access continues through the paid period.

Participation and privacy

The current participation document and your recorded acceptance are in your account. Health information is optional and stored only with your consent. You can withdraw consent or make a privacy request there.

Arriving

Show a current check-in code at the front desk. Codes expire quickly and refresh on the check-in page.

Leominster, MA

Personal training

Packages appear in your account once the club records them. Each appointment uses the package’s service, location, length and expiry.